Terms & Conditions

Last Updated: June 2026

1. General

These Terms & Conditions govern all sales, quotations, products and services supplied by North Print Workwear ("we", "us", "our").

By placing an order with North Print Workwear, you acknowledge that you have read, understood and agreed to be bound by these Terms & Conditions.

We reserve the right to amend these Terms & Conditions at any time without prior notice.

2. Orders

2.1 All orders are subject to acceptance by North Print Workwear.

2.2 Submission of an order does not constitute acceptance by North Print Workwear.

2.3 An order shall only be deemed accepted when payment has been received and production has been authorised by North Print Workwear.

2.4 We reserve the right to refuse, decline or cancel any order at our sole discretion.

2.5 Any amendments requested after an order has been placed may result in additional charges, revised production schedules or cancellation of previously agreed timelines.

3. Pricing & Payment

3.1 All prices displayed are subject to change without notice.

3.2 In the event of a pricing, description or technical error, North Print Workwear reserves the right to amend or cancel any order.

3.3 Full payment may be required before production commences.

3.4 Ownership of all goods remains with North Print Workwear until payment has been received in full.

3.5 Failure to make payment may result in production delays, order cancellation or legal recovery action.

4. Artwork Approval

4.1 Customers are responsible for carefully reviewing all proofs, mock-ups, artwork, spellings, logos, names, telephone numbers, email addresses, colours, garment selections and sizing information before production.

4.2 Artwork approval may be provided expressly by the customer or may be deemed to have been provided where a proof or mock-up has been supplied and no concerns, amendments or objections have been raised within a reasonable timeframe prior to production.

4.3 Where a customer proceeds with an order, makes payment, requests production to commence, or fails to respond with any amendments after receiving a proof or mock-up, North Print Workwear reserves the right to treat the artwork as approved.

4.4 Once artwork has been approved, whether expressly or by conduct, North Print Workwear accepts no responsibility for errors, omissions, spelling mistakes, design issues, sizing selections, logo positioning, colours or other inaccuracies contained within the approved artwork or information supplied by the customer.

4.5 Delays resulting from a customer's failure to review or respond to artwork proofs shall not be the responsibility of North Print Workwear.

5. Customer Supplied Artwork

5.1 Customers confirm that they own or have permission to use all logos, trademarks, images and artwork supplied.

5.2 Customers accept full responsibility for any intellectual property disputes arising from supplied artwork.

5.3 North Print Workwear reserves the right to refuse any artwork deemed unlawful, offensive, defamatory, discriminatory, misleading or in breach of intellectual property rights.

5.4 Customers are responsible for supplying artwork of sufficient quality for production.

5.5 Poor quality, pixelated or low-resolution artwork supplied by customers shall not constitute grounds for refund, replacement or rejection.

6. Colours, Placement & Production Tolerances

6.1 Product photographs, digital proofs and website images are provided for illustrative purposes only.

6.2 Actual garment colours, embroidery thread colours and print colours may vary slightly from screen displays, proofs and previous orders.

6.3 Exact colour matching cannot be guaranteed unless specifically agreed in writing.

6.4 Embroidery and print placement are completed manually and minor positioning variations may occur.

6.5 Minor variations in colour, stitching, print positioning, embroidery placement, garment shade, garment measurements or production methods shall not be considered faults.

6.6 Such variations shall not constitute grounds for refund, replacement, rejection or compensation.

7. Sizing

7.1 Size guides are provided for guidance only.

7.2 Customers are solely responsible for selecting the correct garment sizes.

7.3 Customised products cannot be returned, exchanged or refunded due to incorrect size selection by the customer.

7.4 Minor manufacturing tolerances in garment measurements shall not be considered defects.

8. Production Times

8.1 Production times are estimates only.

8.2 Standard production times are typically 7–10 working days but may vary depending on stock availability, artwork approval, order size and seasonal demand.

8.3 Production shall not commence until all necessary information, artwork approvals and payments have been received.

8.4 North Print Workwear shall not be liable for delays resulting from circumstances beyond our reasonable control.

9. Delivery

9.1 Orders may be dispatched using couriers including but not limited to DPD, Royal Mail, Evri and Yodel.

9.2 Delivery times are estimates only and are not guaranteed.

9.3 Risk in the goods passes to the customer upon delivery.

9.4 Customers must ensure delivery details are accurate.

9.5 Missing, damaged or incorrect deliveries must be reported within 7 days of receipt.

10. Cancellation Policy

10.1 Orders for customised products may not be cancelled once production has commenced.

10.2 Where cancellation is requested prior to production, North Print Workwear reserves the right to deduct any costs already incurred.

10.3 Such costs may include artwork preparation, embroidery digitising, garment sourcing, administration and other production-related expenses.

11. Returns & Refunds

Non-Customised Products

11.1 Plain, non-customised products may be returned within 14 days of delivery.

11.2 Returned items must be unused, unworn, unwashed, in original packaging and suitable for resale.

11.3 Return postage costs remain the responsibility of the customer unless the item is faulty or supplied incorrectly.

Customised Products

11.4 Due to the personalised nature of embroidered and printed products, customised items are exempt from standard cancellation and change-of-mind rights.

11.5 No return, refund or exchange shall be provided where:

• The customer changes their mind.

• The wrong size was ordered.

• The customer no longer requires the items.

• Approved artwork contains errors.

• Customer-supplied information is incorrect.

• Minor colour variation occurs.

• Minor placement variation occurs.

• Expectations differ from the approved proof.

Faulty Products

11.6 Customers must notify North Print Workwear within 7 days of delivery if they believe an item is faulty.

11.7 North Print Workwear reserves the right to inspect, assess and verify all alleged faults.

11.8 A fault shall mean a genuine manufacturing defect, decoration defect or supply error that materially affects the intended use of the product.

11.9 The following shall not automatically be considered faults:

• Slight colour variations

• Minor embroidery differences

• Minor print positioning differences

• Minor garment measurement tolerances

• Customer artwork issues

• Approved proof errors

• Normal wear and tear

• Damage resulting from misuse

• Incorrect washing or care

• Third-party alterations

11.10 Where a verified fault exists, North Print Workwear reserves the right to repair, replace, partially refund or fully refund the affected item at its sole discretion.

12. Photography & Marketing

12.1 North Print Workwear reserves the right to photograph completed orders and use such images for promotional, advertising, social media and marketing purposes.

12.2 Customers wishing to opt out must notify us in writing before production commences.

13. Limitation of Liability

13.1 North Print Workwear shall not be liable for indirect, consequential or business losses.

13.2 This includes loss of profit, revenue, contracts, goodwill, reputation, business opportunity or anticipated savings.

13.3 Our total liability shall not exceed the value of the order giving rise to the claim.

13.4 Nothing within these Terms excludes liability where such exclusion would be unlawful.

14. Force Majeure

North Print Workwear shall not be liable for delays or failures caused by events beyond our reasonable control including supplier shortages, transport disruption, strikes, weather events, power failures, natural disasters, pandemics or government restrictions.

15. Governing Law

These Terms & Conditions shall be governed by the laws of England and Wales.

Any dispute arising in connection with these Terms & Conditions shall be subject to the jurisdiction of the courts of England and Wales.