Delivery & Returns

At North Print Workwear, we take pride in the quality of our products and workmanship. Please read our Delivery & Returns Policy carefully before placing an order. We aim to process and dispatch all orders as quickly as possible while maintaining the highest standards of quality.

Production Times

As most of our products are customised to order, production times may vary depending on garment availability, artwork requirements, order size and seasonal demand.

Our typical production time is between 7–10 working days from:

  • Receipt of payment

  • Approval of any required artwork proofs

  • Confirmation of all order details

Please note that production times are estimates only and may vary during busy periods.

Delivery

Once production has been completed, your order will be dispatched using one of our trusted courier partners.

Couriers may include, but are not limited to:

  • DPD

  • Royal Mail

  • Evri

  • Yodel

The courier used will depend on the size, weight and destination of your order.

Where available, tracking information will be provided once your order has been dispatched.

Delivery Delays

Whilst we make every effort to ensure orders are delivered on time, North Print Workwear cannot be held responsible for delays caused by:

  • Courier network disruptions

  • Adverse weather conditions

  • Industrial action or strikes

  • Customs delays

  • Incorrect delivery information provided by the customer

  • Events beyond our reasonable control

Any delivery dates provided are estimates only and are not guaranteed unless agreed in writing prior to ordering.

Missing, Damaged or Incorrect Deliveries

If your order arrives damaged, incomplete or incorrect, please contact us within 7 days of delivery.

To help us investigate, we may request:

  • Your order number

  • Photographs of the items received

  • Photographs of any damaged packaging

Delivery Address Responsibility

Customers are responsible for ensuring that all delivery information provided is accurate and complete.

North Print Workwear cannot accept responsibility for delays, losses or additional charges resulting from incorrect delivery details supplied at the time of ordering.

Customised & Personalised Products

Due to the personalised nature of printed and embroidered workwear, customised products are exempt from the standard 14-day cancellation period under the Consumer Contracts Regulations.

This includes, but is not limited to:

  • Embroidered garments

  • Printed garments

  • Clothing featuring company logos, names or branding

  • Personalised workwear

  • Made-to-order items

We cannot accept returns, exchanges or offer refunds for customised products where:

  • The incorrect size was ordered

  • You change your mind after ordering

  • You no longer require the items

  • An approved artwork proof contains errors

  • Artwork, logos, names, telephone numbers, email addresses or spelling mistakes supplied by the customer are incorrect

  • There are minor variations in colour, garment shade, embroidery thread colour or print colour

  • There are minor variations in decoration placement

Please ensure all artwork, spellings, sizes and order details are checked carefully before approving production.

Non-Customised Products

Plain, non-customised items may be returned within 14 days of delivery for a refund.

To be eligible for a return, items must:

  • Be unused and unworn

  • Be unwashed

  • Be in their original packaging

  • Have all original tags attached

  • Be returned in a resaleable condition

Unless the item is faulty or supplied incorrectly, return postage costs are the responsibility of the customer.

Faulty, Damaged or Incorrect Items

If an item arrives damaged, faulty or does not match your order, please contact us within 7 days of delivery.

Where a fault is confirmed, North Print Workwear reserves the right to:

  • Repair the item

  • Replace the item

  • Provide a full or partial refund

The appropriate remedy will be determined at our discretion based on the nature of the issue.

Photographs may be requested to help assess the issue before a return is authorised.

Artwork & Colour Disclaimer

Customers are responsible for ensuring all artwork, logos, spelling, contact details and design information supplied are correct.

Once artwork has been approved for production, North Print Workwear cannot accept responsibility for errors contained within the approved proof.

Whilst every effort is made to accurately reproduce colours, exact colour matches cannot be guaranteed due to differences in garment materials, embroidery threads, printing processes and screen displays.

How To Request A Return

To request a return, please contact our customer service team with:

  • Your order number

  • Your name

  • Details of the issue

  • Photographs where applicable

Returns must not be sent back without prior authorisation.

Refund Processing

Approved refunds will be processed using the original payment method.

Please allow up to 7 working days from receipt and inspection of returned goods for your refund to be processed.

Delivery charges are non-refundable unless the return is due to our error or a confirmed fault.

Contact Us

If you have any questions regarding returns or refunds, please contact us and our team will be happy to help.